As a Home Cares member, you are responsible for keeping your property’s maintenance schedule up to date and following the recommended timelines for inspections, cleaning, and repairs. Record each task in the Home Cares portal, confirm completion with photos or receipts, and notify us promptly of any emerging issues. Timely updates help prevent costly emergencies and ensure that warranties remain valid.
When using our platform, you must:
- Provide accurate, truthful information about your home’s condition and any work performed.
- Maintain a clean and safe environment for service providers entering the property.
- Secure any hazardous materials or pets that could interfere with scheduled maintenance.
- Report any changes to the property (e.g., additions, remodels) that could affect the maintenance plan.
Prohibited activities include, but are not limited to:
- Attempting DIY repairs that violate local building codes or void manufacturer warranties.
- Using Home Cares to coordinate illegal activities, subletting, or commercial rentals.
- Altering or deleting maintenance records to misrepresent the condition of the property.
- Sharing your account credentials or allowing unauthorized users to access the service.
Failure to comply with these responsibilities may result in suspension or termination of your account, and you may be liable for any damages or additional costs incurred. If you have questions about your obligations or need assistance, please visit our Contact Us page.